Privacy Policy

Data protection declaration for Lux (and related apps) online offers

1. Basic information

Unless otherwise stated in the following sections, no personal data is collected, processed or used when using our websites. When you access our Internet pages, our Web servers automatically collect general information. This includes the type of web browser, the operating system used, the domain name of the Internet service provider, the IP address of the computer used, the website from which you visit us, the pages you visit on our site and the date and duration of your visit. This data cannot be used by us to identify the individual user. We only evaluate the information statistically and use it exclusively to improve the attractiveness, contents and functionalities of our websites.

2. Personal Data

In the basic EU data protection regulation (GDPR), personal data are defined as follows: All information relating to an identified or identifiable natural person (hereinafter “data subject”); an identifiable natural person is one who can be identified directly or indirectly, in particular by assignment to an identifier such as a name, an identification number, location data, an online identifier or to one or more special features that express the physical, physiological, genetic, psychological, economic, cultural or social identity of that natural person.

3. Legal basis for the collection processing of personal data

Insofar as we obtain your consent for the processing of personal data, Art. 6 para. 1 lit. a GDPR serves as the legal basis for the processing of your personal data. When processing your personal data to fulfil a contract between you and Lux, Art. 6 Para. 1 letter b GDPR serves as the legal basis. This also applies to processing operations that are necessary to carry out pre-contractual measures. Insofar as the processing of personal data is required to fulfil a legal obligation to which our company is subject, Art. 6 para. 1 lit. c GDPR serves as the legal basis. If processing is necessary to safeguard a legitimate interest of our company or a third party and if the interests, fundamental rights and freedoms of the data subject do not outweigh the first-mentioned interest, Art. 6 para. 1 lit. f GDPR serves as the legal basis for processing.

4. Data erasure and storage time

The personal data of the person concerned will be deleted or blocked as soon as the purpose of storage ceases to apply. Furthermore, data may be stored if this has been provided for by the European or national legislator in EU regulations, laws or other provisions to which the person responsible is subject. The data will also be blocked or deleted if a storage period prescribed by the aforementioned standards expires,unless there is a need for further storage of the data for the conclusion or fulfilment of a contract.

5. Collection and processing of personal data

We only collect personal data if you provide it to us voluntarily, for example if you register with us or contact us. We only use the personal data you provide to the extent that your data is necessary for the performance of our services. Any further use of your data, for example for further services or advertising purposes, will only take place if you have given your express prior consent. We only send you E-mail communication on Lux´s product features & marketing updates after we have received your specific consent or have already offered you an opt-out. You can revoke your consent at any time for the future. After complete contract processing, your data will be blocked for further use, unless you have given your separate consent for further use. After expiry of the tax and commercial law periods, this data will be deleted unless you have expressly consented to further use. The following regulations inform you in this respect about the type, scope and purpose of the collection, use and processing of personal data.

6. Contact

You have the possibility to contact us with questions, wishes and suggestions. You can do this via e-mail or our contact form. If we request information via our contact form, this is only the information that is absolutely necessary to process the request. These details serve us to concretize your inquiry and to improve the processing of your request. In this case, the information you provide will be stored for the purpose of processing your contact. In addition, the data collected in this way is compared with data that may otherwise be collected by us if you have given us your prior consent, which you can revoke at any time with effect for the future. To exercise your right of revocation, please contact the office named at the end of this declaration.

Data Deletion Policy for Lux

At Lux, we prioritize your privacy and are committed to handling your data with care. We provide an easy and transparent process for you to delete your account and remove your data.

How to delete your account

If you wish to delete your account and remove all associated data from our systems, you can do so by following these steps:

  1. Open the Lux app on your device
  2. Go to your profile then tap on “Settings”
  3. Scroll down to the bottom of the page and tap on “Delete Account”
  4. Follow the instructions on the screen to confirm the deletion of your account

Upon completing these steps, your account and personal data will be permanently deleted from our systems. This action is irreversible, so please proceed with caution. For further questions or assistance, please contact us at [email protected]